Apple Stores will now refuse to repair iPhones reported as missing


According to an internal memo obtained by MacRumors.

If an Apple technician sees a message in their internal MobileGenius or GSX systems that the device has been reported as missing, they are prompted to decline the repair, according to Apple’s note shared on Monday. The new policy should help reduce the number of stolen iPhones brought to Apple for repair.

The GSMA Device Registry is a global database designed to allow customers to report their devices as missing if lost or stolen. Devices in the database are identified by their unique IMEI number. An iPhone’s IMEI is listed in the Settings app under General > About.

Apple Stores and Apple Authorized Service Providers are already unable to repair an iPhone if the customer cannot turn off Find My iPhone, and this policy will help prevent stolen iPhones that never turned on Find My iPhone from be repaired by Apple. If your iPhone is lost or stolen, be sure to read our guide on what to do next.

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