Apple Stores will no longer repair iPhones marked as missing


Source: Christine Romero-Chan / iMore

Apple and authorized service providers would refuse to repair an iPhone reported missing under a previous policy change. Any device that has been reported as missing and placed on the GSMA Device Registry will no longer be eligible for service if required.

The move, reported by MacRumors citing an internal memo, will require devices to be marked as missing with this registry. The theory is that stolen iPhones will no longer be brought to Apple Stores for repair.

If an Apple technician sees a message in their internal MobileGenius or GSX systems that the device has been reported as missing, they are prompted to decline the repair, according to Apple’s note shared on Monday. The new policy should help reduce the number of stolen iPhones brought to Apple for repair.

The GSMA Device Registry is a global registry, which will hopefully prevent thieves from shipping stolen devices out of the country for repair elsewhere.

Stolen iPhones are sought after by thieves due to their high price and generally strong second-hand market. However, with Find My being so important to Apple and its users, it adds a layer of complication for thieves. Devices whose Find My connection can’t be turned off have caused problems for Apple repair technicians before, and it’s often a good sign that an iPhone has also been stolen.


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